Typical job
Residents describe mouse activity and want help
The crew asks where activity has been noticed and coordinates an inspection of accessible areas. A technician explains findings and treatment options before work begins, giving the resident a chance to understand the proposed approach and any follow-up. The resident learns what the inspection found and what treatment choices are available. Keeping inspection areas accessible and sharing details about prior pest work can help the technician assess the concern and explain the next steps.
Typical job
A homeowner reports a bald-faced hornet nest
A technician discusses the reported nest location and coordinates an inspection to assess the situation. After reviewing findings, the technician explains available treatment options and any follow-up needed before work begins, so the homeowner knows what the proposed work covers. The homeowner gets a clearer understanding of the findings and treatment options before agreeing to work. Avoid disturbing the nest while arranging an inspection, and share its location so the technician can assess the reported concern.